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Timster96 wrote:

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OmniOne wrote:

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A good friend of mine has been parking in the DDD lot for over a decade now and I can't ever remember him complaining about the management. Guess I'll have to ask about it sometime.

Maybe he doesn't deal with her.  There are groups of 10 spots, and she wanted to deal with only one person.  She doesn't want the other 9 paying customers in the group talking to her.  That's kind of a burden.  I'm sure it's kind of like the soup nazi, if you're in and you know the drill and you do and say everything just right, no problem.  You're a made man, now she'll treat you like a person. If you're new, have a question, do something a little different than she likes, you're on the shit list and you're fucked.  She seems kind of high school.  Like she reams one group for something and then goes over and tells another group all about it.

Just a few examples of her new customer orientation in our case on day 1:
- The set-up before hand.  She requires to deal with one person only, so I have to market her parking to 9 other people, collect their money, turn it in to her, get the passes from her and distribute the parking passes to her customers for her.  Fine, that's how you do it, I do it.
- We arrive on day 1 and she goes around interrogating everybody in my group to make sure they are lifelong personal friends of mine - not dreaded STRANGERS - and to make sure I wasn't marking up the parking on them.  I wasn't, but thanks for checking.
- When she finds out that 3 in the group are people I know only from the old board and just met in person for the first time that day, she literally yells at me.  (Many new rules imposed after I gave her the $1,200 for our group for the season.)  You can't bring in people that you don't know really well, because...what?  Parking is so personal and complicated?  Actually, it's because she has kicked out dozens of people over the years and is certain they all want back in!  They will do anything to sneak back in!  Uh-huh.  I get the impression they left willingly and will never be back.  There are other options.  Like right there.  And there.  And there.  That's all I can see from here, but I'm sure there are other options even more feet away.  She is shaking when she yells that she has had people pour beer over her head and THEY CAN'T GET BACK IN HERE!  I find it shocking that anybody would dump a beer over a parking attendant's head.  Of course, those parking attendants are usually really friendly people.  Now, I understand.
- Guy in my group brings charcoal.  No charcoal fires allowed, we stop him, tell him to use our gas grill, he agrees.  Problem solved, right?  Oh no, she comes over and starts yelling at that guy and won't even let him get a word in to say he isn't going to use it, that his food is already on the gas grill.  When he finally gets irritated and says, "Hold on!  We're not using it.  Stop yelling," she now goes into a rant about "YOU don't talk to me.  YOU'RE NOT the contact for this group."  So she comes over and reams my ass because somebody in my group got "mouthy" with her - I had seen the whole thing, he did nothing out of line - and she shouldn't have to deal with my whole group - just me.  I say, "Well, if you want to deal with me, I'm right here.  If you had come to me I would have explained it to you.  The no-charcoal rule was not published to us in advance.  He didn't know until he got here.  He's not going to burn it.  We took care of it.  Everything's cool."  I'm trying to smile and get her to lighten up.  She says, "I don't see how we can get through this season."  I'm really kissing her ass, and she keeps laying on the ass-reaming.  Finally, another guy in my group says, "What exactly is the problem?"  She flips.  Basically threatens to kick us out.
- Also, we had 1 guy that couldn't make it that day.  A lady in our group stood at the corner trying to sell it.  Another rule that came up after they had our $1,200 in their pockets - you can't resell them because some of those bad people they kicked out might try to get back in!  They mustn't get back in!  They chewed our asses for attempting to violate that completely unpublished rule that they may or may not have made up that morning, and said they have to resell them for us.  So, here you go.  Sell it.  It's about time you did something other than harass paying customers.  Apparently, they couldn't sell a parking pass on a football Saturday.  We take the $20 loss.  Whatever.

It's the only time in my life I can remember that parking to tailgate was a bad experience.  Ever.